Adhering to the core value of customer first, the company can actively respond to customer needs, create products for customers and provide professional diagnostic solutions whenever and wherever possible. Drawray provides customers with excellent products and services, and continues Drawray's excellent quality with excellent services to create value for customers.
In terms of after-sales service, Drawray has set up 4 liaison offices, 61 directly affiliated service stations, more than 40 authorized and third-party service agencies, and more than 200 customer service engineers in China. For overseas customers, in order to respond to customer needs in a timely manner, we have a professional application support team to provide online support and operation training services for overseas customers. Customer service personnel in all regions always adhere to the technology support of the parent company YHLO. Follow up and pay a return visit to users, timely understand the problems in the use of products, and listen to customers' opinions and suggestions, so as to further improve product functions, customer satisfaction and after-sales service quality.